Terms and Conditions		To place your order by phone call 01235 838551

Equina Wellness UK is a trading name of Manifest Health Ltd a company registered in the UK 5090500.

If you wish to contact us regarding your order or these terms and conditions please contact Equina Wellness UK Ltd c/o Manifest Health Limited, The Innovation Centre, 173 Curie Ave, Harwell Science & Innovation Campus, DIDCOT, Oxon, OX11 0QG.

Our Customer Care team will be happy to help you.
telephone: 01235 838551
fax: 01235 838627
Email: contact@equinawellness.co.uk

Delivery Terms:
In our shop we quote the price of the goods plus the postage and packing for first class weekday delivery by Royal Mail (Monday to Friday). Optional Courier service may be offered, which normally ensures delivery by 5pm the next working day after your order is processed. A signature is required. We endeavour to process orders within 72 hours of receiving the order but cannot guarantee this. If (for example due to the value of the goods or the weight of the goods) it is not possible to send out orders by your preferred delivery method we will make our best efforts to find a suitable alternative.

Payment Terms:
Payment is due in advance and in full on all orders. We accept credit/debit card and paypal. We reserve the right to withhold ordered goods until confirmation of payment is received.
Returns policy: (not trade sales)
In many cases if you change your mind about a product you have purchased from us you can send the product back to us and can expect a refund. We ask that customers exercising this right to change their mind only return the goods if they are in their original condition i.e. UN-Opened, UN-used, with all paperwork and in the original packaging. Please read the notes below for how to return your goods to Equina Wellness UK.

How to return your goods:
In the unlikely event that you wish to return a product please follow these guidelines. The guidelines are there to make the returns process straightforward. Please contact Equina Wellness UK’s office on 01235 838551 before returning any items.

1. The goods should be returned within 7 working days of receipt (unless otherwise agreed with Equina Wellness UK) un-used and in original packaging with full manufacturer’s instructions or printed notes and paperwork.

2. We need your name, address, invoice no. and reason for returning the item in writing.

3. Goods must be packed with sufficient outer packaging to ensure that no damage is caused during return transit. Note: Goods remain the responsibility of the Customer until Equina Wellness UK Limited receives them.

4. All goods returned are liable to a restocking charge of 20% (unless faulty or returned within 7 days). Original postage and packaging charges are non refundable on returned goods. Returned goods are posted at the customer’s expense.

5. Authorised returns of faulty goods must be accompanied by information as in number 2 above and a letter explaining fully the reasons you think they are faulty. If the goods are faulty they will be repaired, replaced or refunded. If the goods are found to not be faulty then we will have to charge for the time we have had to spend testing the equipment and also for the return of the goods to you at our standard delivery rates.

What if my goods are undelivered?
From time to time goods can go astray. Please contact us if your goods have not arrived within 5 working days of your placing the order. We will let you know how and when the goods were posted out.

Non-delivery due to incorrect or incomplete address.
Equina Wellness UK cannot be held liable in any way for goods that are undelivered or are delivered to the wrong address if the address supplied to us in incorrect or incomplete. No form of refund can be claimed and no replacement goods will be sent.

What if the address is correct but my goods might be lost in the Royal Mail post?
If sent by 1st class Royal Mail we will not be able to track the order but we would have proof of postage.
Typically we will be happy to send out another complete set of the goods you ordered provided you can supply us with the detail we ask for: We will require you to go in person to your local Royal Mail depot and ask if a package could be awaiting collection. Any expenses incurred by you in visiting the Depot are not refundable by Equina Wellness UK. Please obtain the depot address and the full name of the person you speak to as we need to quote these if we have to make a claim for lost goods on your behalf. Please then write to us (not by email) confirming that you have not received your goods and the confirmation of your visit to your local depot (address and contact name you collected when you visited). With this information we will be happy to post out replacements provided they are in stock and without delay, however, without this information we cannot send out a replacement. No refund of the value of the order for lost goods may be claimed within this 21 day time frame.

Courier
If the goods were dispatched by Courier then we can track this for you and find out the status of your goods.
Where delivery is attempted by our nominated courier but is unsuccessful then Equina Wellness UK’s obligations for delivery are deemed complete and we cannot be held liable for any refund against the price of delivery we charged at the time your order was placed.
If you are not at home when the Delivery driver attempts to deliver your goods a card will be left advising you that delivery was attempted and asking you to contact the delivery company. When you contact them you will be given the choice of having the goods redelivered another day, or, the option for you to pick up the goods from the depot where it is held (Any expenses incurred by you in visiting the Depot are not refundable by Equina Wellness UK). If you do not contact them within 24 hours your goods will be returned to Equina Wellness UK and our terms for restocking non delivered items will come into effect

Royal Mail
Where delivery is attempted by the Royal Mail but is unsuccessful then Equina Wellness UK’s obligations for delivery are deemed complete and we cannot be held liable for any refund against the price of delivery we charged at the time your order was placed.
If you are not at home when the Postman attempts to deliver your goods a card will be left advising you that delivery was attempted and asking you to contact the Royal Mail. When you contact them you will be given the choice of having the goods redelivered another day, or, the option for you to pick up the goods from the depot where it is held. If you do not contact them within 24 hours your goods will be returned to Equina Wellness UK and our terms for restocking non delivered items will come into effect.

Restocking non-delivered items
When goods are returned to Equina Wellness UK due to non-delivery we will immediately restock the item and refund you the original cost of the goods after deducting a 20% restocking fee and any and all postage and handling fees we have incurred.
Privacy policy and security:
The confidentiality and security of your personal information is of paramount importance to Equina Wellness UK Limited. We respect your privacy. We use the information you give us to process your order and provide a quick and convenient service to you in the future. We will keep you up to date on items we feel are of relevance to you. Your credit card transactions are processed by Worldpay and card details are not held by Equina Wellness UK Limited.

Disclaimer
All information on this site is provided for informational purposes only! By no means is any information presented herein intended to substitute for the advice provided to you by your own veterinarian or health care provider. You should not use any information contained in our site to diagnose or personally treat any medical condition or disease or prescribe any medication.
If your animal has or may have a medical condition you are urged to contact your veterinarian immediately. All information and statements regarding dietary supplements have not been evaluated by the American Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Use of Cookies:
Equina Wellness UK Limited uses "cookies" to collect information. A cookie is a small data file that most major Web sites write to your hard drive for record keeping purposes when you visit them. Without cookies, websites and their servers have no memory. A cookie, like a key, enables swift passage from one place to the next. Without a cookie every time you open a new web page the server where that page is stored will treat you like a completely new visitor.
Websites typically use session cookies to ensure that you are recognised when you move from page to page within one site and that any information you have entered is remembered. For example, if an e-commerce site did not use session cookies then items placed in a shopping basket would disappear by the time you reach the checkout.
Cookies allow Equina Wellness UK Limited to improve your user experience. Equina Wellness UK Limited does not use cookies to retrieve information from your computer that was not originally sent in a cookie. Equina Wellness UK Limited does not use information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third parties whatsoever.
Who has access to the information we collect?:
We do not sell mailing lists to other companies, or divulge any of your personal details to other companies or individuals, unless it is to comply with legal requirements.

Disclaimer
All the information and every product available from Equina Wellness UK Ltd is provided ‘as is’. Equina Wellness UK Ltd, its related partnerships or corporations, or the partners, agents or employees are not herein engaged in rendering professional services or advice. As such, prior to taking any product or making use of any information we provide we rely upon you to seek professional advice. In no event will Equina Wellness UK Ltd, its related partnerships or corporations, or the partners, agents or employees thereof be liable in any way to you or anyone else for the use of the information or products we make available, or for any decision, event or action taken by you or anyone else in respect of or reliance upon the products or information acquired from Equina Wellness UK Ltd.

*All our products come with instructions.